As Service Manager Cooling for the Benelux region , you will play a pivotal role in shaping and leading the service operations for cooling equipment across this region.
Je werkt in een dynamische omgeving You will work in a dynamic environment at Delta-Temp, part of Atlas Copco Rental Europe, collaborating with local and European teams to ensure our customers receive the highest service quality., samen met lokale en Europese teams om ervoor te zorgen dat onze klanten de hoogste servicekwaliteit ontvangen.
You will lead the Service team of Delta-Temp, ensuring their deployment is efficient, strategic, and aligned with customer needs.
You will optimize customer satisfaction by organizing the service business in the most effective way possible.
You will define and implement a regional service strategy that aligns with the broader European operations goals. This includes overseeing field service activities and depot operations. From a continuous improvement perspective, you will also ensure that service processes are implemented, standardized and reviewed.
You will manage a team of technicians, both directly and indirectly, planning their schedules and coordinating their involvement in projects across the region. You’ll be responsible for ensuring that their deployment is based on availability, competence, and experience, and that their performance is measured through key indicators such as service reliability, reporting efficiency, and customer satisfaction.
You will work closely with other stakeholders and departments in the company to ensure technician coverage for all projects. You will also take ownership of competence mapping and development, ensuring that your team continues to grow in knowledge and capability.
You will help develop strategies for connecting the fleet and using data to improve service efficiency.
You will ensure compliance with ISO procedures and safety standards, participate in quality and service meetings, and manage relationships with external service providers. As a leader, you will inspire your team, lead by example, and foster a culture of safety, quality, and continuous improvement.
You will have the responsibility of complying to All F-gas related administration and documentation. As a result you will be the go to person for cooling specific regulation and legislation.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
You have experience working as a Service Manager or in a similar technical leadership role.
You have a technically oriented bachelor’s degree or equivalent experience, along with a cooling technical certificate.
You have fluency in Dutch and English, with good knowledge of French and possess excellent communication and interpersonal skills.
You have strong planning, coordination, and team motivation skills.
You have experience with MS Office and ERP systems.
You have solid understanding of service operations in a technical environment.
In return we offer:
Culture of trust and accountability
Training to develop your potential and knowledge. This will be provided both internally and externally
Innovation powered by people
A competitive salary, including attractive extra-legal benefits
A job in a dynamic team
Autonomy and the opportunity to drive your own job
Job location
Oosterzele (Belgium)
